Internet communications using web browsers are
normally not secure. But most browsers are capable of making secured transmissions.
When you access the secured online Order Form by clicking on one of the
"Order [item]" links, the URL will
change from an address beginning with "http" to one beginning with
"https." The "s" indicates that you are connected to a secured server
and your transmission will be encrypted.
If you do not receive verification that your browser is in a secured mode, it is best to
fax, phone, or mail your order.
The online Order Form automatically calculates shipping
charges and provides a total amount. If you plan to mail your
order, simply enter a series of spaces in the credit card fields so the
form will let you progress to the next page where shipping charges are
calculated. Print the Order Form then send it along with
your payment or credit card information.
Online orders are shipped within three business days
after they are received. If you enter your email address on the Order Form,
the date of
shipment will be confirmed by email.
Faxed orders are received in a secured area and shipped within three business days
after they are received. Faxed orders are confirmed only if an email address is provided. We do not confirm by
mail or fax.
Ordering by mail is slower, mainly because of the extra time
it takes to arrive here. But orders are processed just as quickly once we receive them.
Orders leave our site within two business day after they are received.
Shipments within the
US go by UPS or Air Mail, depending on weight.
Orders weighing 12 ounces or more and shipped to U.S. destinations go
by UPS. For UPS shipment, we must have a physical address.
If you provide a P.O. Box, or your order weighs less than 12 ounces, it
will go by First Class Mail. Your order will normally arrive
within five days of
shipment. Shipping charges are automatically calculated by the Order Form according
to the item(s) ordered and the destination.
Orders shipped to destinations outside the U.S. are shipped by Airmail. A package will normally arrive at a destination
in Europe or Asia in about 14 days; but much depends on mail service at the destination.
Shipping charges are automatically calculated by the Order Form according to
the items ordered and the destination.
| Guarantee and Return Policy
If for any reason you are not satisfied with the item you receive,
return it and you will receive a full refund. If the returned item was purchased by
credit card, your refund will be made directly to your credit card account. We ask only
that you return the item within 30 days of receiving it.
Customer information and email addresses remain private and are not
sold or otherwise provided to others. If you place an order and include your email address
on the Order Form, you will receive confirmation of your order by email.
Additionally, you may receive notification from us of updates to your DIY plan-set or
relevant new services available at our website.